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Returns & Refunds
At NextLevel, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with a product, our returns and refunds process is simple and hassle-free.
Return Policy:
Time Frame: You can return any item within 30 days of purchase for a full refund or exchange.
Condition: Products must be in their original packaging and in like-new condition. Items showing signs of use may be subject to a restocking fee.
Process: To initiate a return, please contact our customer service team. We’ll provide you with a return authorization and instructions on how to send your item back.
Refunds:
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
Exchanges:
If you’d like to exchange your item for a different product, please let us know when you contact us. We’ll do our best to accommodate your request.
Warranty Information
NextLevel is committed to providing high-quality products that you can rely on. That’s why we offer a comprehensive warranty on all our products.
Warranty Coverage:
Time Frame: We offer standard warranty period of 12 months from the date of purchase.
Eligibility: The warranty is applicable to products purchased directly from NextLevel in online and offline stores throughout the USA, ensuring that you receive genuine support.
Support: During the warranty period, you have access to our dedicated customer support team, who are available to assist you with any warranty-related inquiries or claims.
What’s Covered:
Defects in materials and workmanship and functional failures. We repair or replace products that exhibit defects or fail to function properly due to manufacturing issues.
What’s Not Covered:
Accidental damage, normal wear and tear, and unauthorized repairs are not covered by the warranty. This also applies to items such as batteries, cables, and other consumables.
faq
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Contact us if your have not found the answer to your question.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shipping partner’s website.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on your location.
What types of payment do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and digital wallets. All payment methods are securely processed through our encrypted payment gateway.
Can I modify my order after placing it?
Once an order is placed, it is processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We can make changes if the order has not yet been processed or shipped.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them at our physical store locations. Gift cards are a great way to give the gift of choice to someone special.
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